Communications Management

What is communications management, and why is it important?

Communication management is the process of planning, executing, monitoring, and improving communication processes within an organization. Lack of proper communication can cause confusion and lead to inefficiencies. In addition, regulatory compliance requirements require the establishment of processes to communicate critical information to internal (i.e., employees, investors) and external stakeholders (i.e., customers, regulatory bodies). The communication channels must be formal and systematic.

For example, internally, a shared repository folder or project management tool made accessible to all employees can be put in place. With customers, a support ticketing system to manage the customer’s requests or inquiries and enable website reporting mechanisms such as blogs, newsletters, and release information can be considered.

How do I implement it?

At TrustCloud, a set of controls is created to help implement a communication management program. Review each article below to learn more about these controls.