CUST-18 Terms of Use

What is the CUST-18 Terms of Use Control?

“Terms of Use” serve as a contract between the product or service provider and the user and specify the rules, specifications, and requirements for the use of a product or service.

Available tools in the marketplace

The following listing is “crowdsourced” from our customer base or from external research. TrustCloud does not personally recommend any of the tools below, as we haven’t used them.

Tool

Terms of Use Generator Tool

Available templates

TrustCloud has a curated list of templates, internally or externally sourced, to help you get started. Click on the link for a downloadable version:

• N/A: no template for this section

Control implementation

To implement this control,

Work with legal counsel to draft and publish a “Terms of Use” or “User Agreement” on the website.

What evidence do auditors look for?

Most auditors, at a minimum, are looking for the below-suggested action:

1. Provide the link to the “Terms of Use” or “User Agreement” on the website.

Evidence example

For the suggested action, an example is provided below:

1. Provide the link to the “Terms of Use” or “User Agreement” on the website.
   Here is an example of the “Terms of Use” or “User Agreement”: AWS customer agreement.